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Selfridges and the Evolution of Bricks-and-Mortar Retail

Beth White

Source: Bloomsbury Fashion Business Cases

Level: Intermediate

Business case

As economic turbulence continues to affect global markets, the retail sector has become increasingly volatile. Retailers in general have been slow to respond to changing consumer attitudes towards technology and innovation, with many reluctant to acknowledge the widening digital divide between consumer digital behaviors and expectations, and retailers’ ability to deliver the desired experiences. The retail sector has been struggling with a changing balance of power ever since online shopping emer

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