This case is an example of how important it is for employees at a specialty retailer to document their performance, specifically noting successes in their position that will be used by supervisors to evaluate their work and recommend raises or corrective actions. A self-assured new assistant manager disregarded recommendations to document his work and found that his overall performance was not taken into consideration during his annual evaluation. A new general manager conducted annual evaluations despite not serving in the position for a full year and did not know the employees as well as might be needed for an accurate evaluation. This new general manager also displayed quite a different management style from his previous manager which caused friction. Communication between employees and management and clear expectations are important.