The Informant Trainee

Mary Elliott

Business Case
Source: Bloomsbury Fashion Business Cases
DOI: 10.5040/9781474208772.013
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Abstract

This case study follows the career of a recent college fashion merchandising graduate who has been accepted onto the management training program of a leading fabric and craft retailer. Several weeks into training, this new management trainee is asked to go undercover in one of the retailer’s poorly performing stores where company executives suspect employee theft has been occurring. Both the store manager and assistant manager are long-time employees of the company with successful management records with company stores in several locations. In addition, they have been successful in hiring and maintaining a highly cohesive and loyal team of sales associates in an industry that often suffers from high employee turnover. The management trainee uncovers an employee theft situation involving the store manager, resulting in fear, loss of trust, and low morale. The trainee struggles with this assignment in relation to her personal values versus her aspiration to be a team player.


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