The Outsider

Berkeley K. Stone , Dee K. Knight
Revised by: Nancy J. Rabolt , Judy K. Miler

Business Case
Source: Bloomsbury Fashion Business Cases
DOI: 10.5040/9781474208789.009
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This case involves the violation of a large company’s management employment policies which includes interviewing and hiring from within whenever possible. The store manager of a large value-driven company resigned leaving the store with no store manager. The company temporarily promoted experienced and successful employees to comanager and sales leader positions to manage the store during the beginning of the busy holiday season which was successful. Surprisingly, at the end of November, the company hired an experienced, external, out-of-state candidate without interviewing any internal candidates. This violated company management employment policies and disappointed current employees who were interested in the position. In addition, the new store manager ignored the store’s mission and values of excellent service quality for customers, which was evident by the former store manager, by spending a large amount of time in the office and not on the sales floor. Employee morale and motivation declined as their views and previous roles were not valued or considered by the new manager.

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